Transactions are visible as ‘Registrations’. It varies per service when the registration of a ride is visible in NS Go.
- Train transactions are available after 48 hours.
- Bus and tram transactions are only processed after the service closes the route. This can take up to 60 days.
- Greenwheels transactions are shared with us once a month and then processed. This can take up to 30 days.
- Other transactions on the platform are available after 48 hours.
When is a transaction from a missed check-in or check-out visible?
We try to restore a missed check-in or check-out for you. Sometimes we cannot restore a ride ourselves. You can restore the ride as soon as it is in ‘Registrations’. This can take up to 5 working days. After restoration, the transaction will be adjusted and the transaction will be visible. This can take up to 12 working days.