My NS-Business Card is stolen, lost or damaged.

If your card is stolen, lost, or damaged, you will need to request a new card.

My card is stolen or lost.

1. Open the NS Go app and go to your Dashboard.
2. Tap on ‘Services’.
3. Under 'Services’, select 'NS-Business Card.
4. Click on 'NS-Business Card stolen, lost, or damaged'.
5. Select 'Stolen or lost'.
6. Press 'Request replacement card'.
7. You will receive your new NS-Business Card within 10 working days at the address you provided.
8. Your current NS-Business Card is blocked immediately.

My card is damaged.

1. Open the NS Go app and go to your Dashboard.
2. Tap on ‘Services’.
3. Under ‘Services’, select NS-Business Card.
4. Click on 'NS-Business Card stolen, lost, or damaged'.
5. Select 'Damaged or defective'.
6. Press 'Request replacement card'.
7. You will receive your new NS-Business Card within 10 working days at the address you provided.
8. Your current NS-Business Card remains valid for 10 days.

Questions or need help?

Feel free to contact NS Customer Service at 030-300 11 11.