Correcting a missed check-in or check-out
In many cases, a missed check-in or check-out is automatically corrected. This happens, for example, by looking at your next check-in. Based on the predicted final station, we determine the fare and send you an email with the correct settlement.
If this does not happen automatically, you can correct the trip yourself using the following options:
For train trips with NS:
- Use the form 'forgot to check in or out', which can be found on the NS business website:
https://www.ns.nl/zakelijk/formulieren/vergeten-in-of-uitcheck - Or contact NS Customer Service by phone at 030-300 11 11.
For trips with other carriers:
- For other train carriers such as Arriva, Keolis, Connexxion, Qbuzz, or Breng, visit:
https://www.uitcheckgemist.nl - For bus, tram, or metro travel, you can request a missed check-in or check-out via the form on NS Zakelijk. Please wait until 9 days after your trip to request this, as we cannot assist earlier.