Transactions are visible as ‘Registrations’. It varies per service when the registration of a ride is visible in NS Go.
- Train transactions are available after 48 hours.
- Bus and tram transactions are only processed after the service closes the route. This can take up to 60 days.
- Greenwheels transactions are shared with us once a month and then processed. This can take up to 30 days.
- Other transactions on the platform are available after 48 hours.
When is a transaction from a missed check-in or check-out visible?
We cannot fix a missed check-in or check-out for you. Please use the link below to correct this.
After processing, the transaction will be updated. It may take up to 12 working days before it appears in your ‘Registrations’.